Built in the open.

Facebook Pages (OAuth)

Channels·Shipped

Instagram DMs

Channels·Shipped

WhatsApp Business (popup + manual token)

Channels·Shipped

Telegram bots (multi-bot)

Channels·Shipped

X / Twitter DMs

Channels·Shipped

Facebook & Instagram comments

Channels·Shipped

Per-connection health badges & reconnect

Channels·Shipped

Auto webhook subscribe + history backfill

Channels·Shipped

TikTok comments

Channels·In progress

Built, finishing platform integration

LinkedIn comments

Channels·In progress

Built, finishing platform integration

Channel-connection limits per plan tier

Channels·Shipped

Three-pane inbox across every channel

Unified Inbox·Shipped

Live / realtime updates

Unified Inbox·Shipped

Open / Pending / Resolved triage

Unified Inbox·Shipped

Assign, @mention & private notes

Unified Inbox·Shipped

Colored labels + filter & sort bar

Unified Inbox·Shipped

Saved replies (personal & shared)

Unified Inbox·Shipped

Schedule send (up to 7 days)

Unified Inbox·Shipped

Images, files & voice messages

Unified Inbox·Shipped

Send-failure alerts + retry

Unified Inbox·Shipped

Comment inbox grouped by post

Comments·Shipped

Reply / hide / unhide / delete

Comments·Shipped

Private reply (comment → DM funnel)

Comments·Shipped

Per-post comment-trigger scoping

Comments·Shipped

Custom AI support agents (auto-reply or draft)

AI Agents·Shipped

Knowledge base (RAG over PDF/Word/text/image)

AI Agents·Shipped

Agent conditions (keyword, hours, segment, label…)

AI Agents·Shipped

Human handoff (pause, reopen, assign)

AI Agents·Shipped

28-template agent gallery

AI Agents·Shipped

On-demand conversation summaries

AI Agents·Shipped

Rewrite / rephrase AI

AI Agents·Shipped

Live translation AI

AI Agents·Shipped

Voice AI

AI Agents·Planned

AI commerce tools (order lookup, inventory, discounts)

AI Agents·Planned

Free-form drag-and-drop flow canvas

Automation·Shipped

DM-triggered & comment-triggered flows

Automation·Shipped

Conditions: keyword, hours, segment, channel, AI decision, A/B

Automation·Shipped

Actions: reply, AI reply, assign, label, HTTP request…

Automation·Shipped

Wait steps, fan-out & fan-in joins

Automation·Shipped

Build-a-flow-with-AI

Automation·Shipped

25+ flow templates + admin builder

Automation·Shipped

Per-node run analytics

Automation·Shipped

Unified contacts directory

Contacts & CRM·Shipped

System + 10 custom field types

Contacts & CRM·Shipped

Dynamic rule-based segments

Contacts & CRM·Shipped

Per-field inbox visibility

Contacts & CRM·Shipped

Shopify integration (product & order sync)

Contacts & CRM·Planned

WooCommerce integration

Contacts & CRM·Planned

Broadcast / bulk campaigns

Broadcasts·Planned

WhatsApp message templates (re-engagement)

Broadcasts·Planned

7-day messaging window (HUMAN_AGENT tag)

Broadcasts·Planned

Workspace analytics dashboard

Analytics·Shipped

Broadcast funnels (sent → opened → clicked)

Analytics·Planned

Per-agent response metrics

Analytics·Planned

Multi-tenant workspaces + switcher

Team & Workspaces·Shipped

Granular per-capability permissions

Team & Workspaces·Shipped

6 role presets

Team & Workspaces·Shipped

Team invites (email + link)

Team & Workspaces·Shipped

Workspace audit log

Team & Workspaces·Shipped

Social login (Google / Facebook)

Team & Workspaces·Planned

Onboarding flow

Team & Workspaces·Planned

Global search + keyboard shortcuts

Team & Workspaces·Shipped