How does a flow actually work, step by step?

A flow has three parts: a trigger (a DM keyword, or a comment on a post or Reel), one or more conditions that branch the path, and a chain of actions like reply, tag, wait, or handoff. When someone triggers it, KlyoChat walks them down the branch their behavior matches and runs each action in order.

What conditions can a flow branch on?

Six: a keyword, business hours, a saved segment, the channel the message came in on, an A/B randomizer, or a live AI decision. You can stack them, so someone who comments PRICE during business hours and reads as a wholesale buyer can land somewhere different from everyone else.

How is this different from a keyword-to-DM bot like ManyChat or Chatfuel?

Keyword → DM is one trigger here, not the whole product. KlyoChat flows branch: an A/B randomizer, a business-hours check, a saved segment, the channel, or a live AI decision can send the same commenter down different paths — then fire an HTTP request to your stack or hand off to a human in your inbox. It's a flow, not a single reply.

Do I have to build every flow from scratch?

No. Start from one of 25+ templates, or describe the funnel in a sentence and Build-a-flow-with-AI drafts the nodes on the canvas. Swap the keyword and copy, and turn it on — usually a couple of minutes.

How long does it take to set up a flow?

Forking a template — welcome funnel, giveaway entry, waitlist, or lead capture — and swapping the keyword and copy takes a couple of minutes. Building a multi-branch flow from a blank canvas takes longer, but Build-a-flow-with-AI can draft the nodes from one sentence to skip most of the wiring.

Is comment-to-DM automation allowed by Instagram?

Yes. Meta's API allows one private reply per comment, sent within seven days of that comment, and KlyoChat sends exactly that single reply through the official Instagram API — no scraping and no logged-in browser bots. The comment-to-DM funnel stays inside the rules.

Will this get my Instagram account banned?

No. Every trigger runs on Meta's official Graph API — one compliant private reply per comment, real DM opt-ins, no scraping and no mass-follow bots. The behavior Meta flags comes from unofficial APIs doing bulk actions, and that isn't something KlyoChat does.

Can a flow send the first message to someone cold?

No, and no compliant tool can. Meta only allows an automated message in response to a user action — a comment, a Story reply, or a DM — and standard replies fall inside a 24-hour window after their last interaction. KlyoChat flows are built around that, so every message answers something the person actually did. Check Meta's current messaging windows, since they change.

Do I need a Business or Creator account to use flows?

Yes. Instagram and Facebook only open messaging automation to professional accounts — Business or Creator — not personal ones. Connecting is a normal OAuth login through Meta, so you never hand KlyoChat your password, and you can disconnect any time.

Can a flow connect to my CRM or other tools?

Yes. Any action node can fire an HTTP request — a POST to your CRM, your email tool, a Google Sheet, or your own backend — so a captured lead lands in your stack the moment it's qualified. A set-attribute action can also store data on the contact for later branches.

How do KlyoChat, ManyChat, and Chatfuel compare on price?

ManyChat and Chatfuel commonly bill per contact or per conversation, and ManyChat often prices AI, WhatsApp, SMS, and email as add-ons — so the scaled cost can look very different from the sticker price. See our pricing page for KlyoChat's current plans, and check each competitor's live pricing before you compare, since all of these move.

How is KlyoChat different from Respond.io or Intercom?

Respond.io and Intercom are strong at support inboxes and website live-chat; KlyoChat leads with the social growth funnel — comment-to-DM, keyword flows, and AI agents on Instagram and Facebook — with a shared inbox alongside it. If your center of gravity is Instagram DMs and comments rather than website chat, that's the split. Check each tool's current plans and limits, since features shift.

What happens when a Reel goes viral — does the automation break?

Nothing breaks. The same flow fires on comment ten-thousand as on comment one; triggers queue and run in order. A viral post is a good problem here, not a billing shock — see pricing for how plans scale.

Can I test a flow before turning it on?

Yes. Run a token through the flow on the canvas to watch which branch it takes and what each node does, then check per-node run counts once it's live to see how many people reach each step. You can tweak the copy or the branches and re-run without touching your audience.

What happens to a message a flow can't handle?

It hands off to a human. Any flow can route the conversation into your shared inbox with an assignment and a label, so when someone asks something off-script a teammate picks it up with the full thread in front of them — automation for the routine, people for the rest.

No-code Automation

Turn one comment into a funnel that thinks.

Q: What is no-code automation?

It's building a messaging funnel by dragging blocks — a trigger, conditions, and actions — onto a canvas instead of writing code. In KlyoChat a flow can start from a comment or a DM keyword, branch on a keyword or a live AI decision, and end by tagging a contact, posting to your CRM, or handing off to a human. No engineer and no scripts.

A no-code, drag-and-drop builder for Instagram automation flows. Comment-to-DM funnels, keyword auto-replies, and branches that split on an A/B coin-flip, business hours, a segment, or a live AI decision — built on a canvas, or drafted for you by AI.

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flow · comment funnel

comment funnel

Hit Run to send a token down the flow — flip the A/B toggle to re-route it, or click any node to read its config.

Live now

What is No-code Automation?

No-code automation is building a chatbot or messaging funnel by dragging blocks onto a canvas — a trigger, some conditions, and a chain of actions — instead of writing code. In KlyoChat, a flow starts from an Instagram or Facebook comment or a DM keyword, then branches on keywords, business hours, a saved segment, an A/B split, or a live AI decision before it replies, tags a contact, posts to your CRM, or hands off to a human. You wire the nodes together yourself, or describe the funnel in a sentence and let AI draft it — and every trigger runs on Meta's official API, so nothing grey-area touches your account.

25+

Templates to fork instead of building from scratch

Lines of code to build and ship a funnel

Conditions to branch on, including a live AI decision

Results teams see

What No-code Automation changes

70%

faster first response

~2 min

from template to live flow

80%

of routine DMs answered without a human

24/7

funnels running while your team sleeps

How it works

From a blank canvas to a live funnel

Everything you drag onto the canvas compiles to this. Fork it from a template, or write it by hand — trigger, conditions, branches, and actions in one file.

Drop a trigger

Start the flow from a DM keyword or a comment on any post or Reel. That's the front door to the funnel.

Branch on a condition

Fork the path by keyword, business hours, segment, channel, an A/B coin-flip, or a live AI decision — as many splits as the play needs.

Chain the actions

Reply, hand to an AI agent, assign, label, set an attribute, POST to your own stack, or hand off to a human — with wait steps between them.

Ship it — or let AI build it

Turn the flow on, or skip the canvas: describe the funnel in a sentence and Build-a-flow-with-AI drafts the nodes for you.

12345678910111213141516{  "flow": "comment-funnel",  "trigger": { "on": "comment", "channel": "instagram", "keyword": ["PRICE", "LINK"] },  "steps": [    { "reply": "Sent it to your DMs 💌" },    { "if": "ai.decides('wholesale buyer?')",      "then": [{ "assign": "sales-team" }, { "handoff": "human" }],      "else": [        { "ab": { "A": { "dm": "Catalog 👉 klyo.chat/shop" },                  "B": { "dm": "10% off 👉 klyo.chat/vip" } } },        { "wait": "1h" },        { "http.post": "https://api.yourcrm.com/leads" },        { "label": "lead" }      ] }  ]}

What you get

Everything in No-code Automation

A canvas, not a settings form

Drag a trigger, a condition, and a stack of actions onto the canvas and wire them together. Fan a flow out into parallel branches, then fan it back in — the same visual model whether it's a two-step auto-reply or a twelve-node funnel.

Triggers on DMs and comments

Fire a flow from a DM keyword, or from a comment on any post or Reel. The comment-to-DM funnel — public reply, then a private DM carrying your link — is one trigger and two actions, sent inside Meta's rules.

Conditions that actually branch

This is where keyword bots stop and KlyoChat keeps going. Split the path on a keyword, business hours, a saved segment, the channel, an A/B randomizer, or a live AI decision — so the same commenter can land in six different places.

Actions past the auto-reply

Chain a reply, an AI-agent reply, an assignment, a label, a set-attribute, an HTTP request to your own stack, or a handoff to a human — with wait steps in between so a follow-up lands an hour later, not the same second.

Build a flow with AI

Describe the funnel in a sentence — 'DM everyone who comments GUIDE, tag them, then follow up tomorrow' — and KlyoChat drafts the nodes on the canvas. Rearrange them, tweak the copy, and turn it on.

25+ templates to fork

Start from a proven play: welcome funnel, giveaway entry, waitlist signup, FAQ deflection, lead capture. Swap the keyword and the copy, turn it on — most are live in a couple of minutes.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

Comment Moderation

Turn comments into conversations.

Auto-reply, hide spam, and send commenters a private DM — the comment-to-DM funnel on autopilot.

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Custom AI Agents

Agents that actually know your business.

Train agents on your docs to auto-answer or draft replies, with a tone you control.

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Unified Inbox

Every channel in one calm feed.

Assign, snooze, tag, and resolve conversations from every channel without switching tabs.

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FAQ

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