Data Processing Addendum

This Data Processing Addendum (“DPA”) forms part of the agreement between you (“Controller”) and Pointerflow LLC (“Processor”) and applies where we process personal data on your behalf.

Roles

You are the controller of the personal data you bring into KlyoChat (your contacts and conversations). We act as a processor, handling that data only to provide the service and on your documented instructions.

Subject matter & duration

Processing lasts for the term of your subscription and covers the data needed to operate your unified inbox, automations, AI features, and analytics.

Security measures

We maintain appropriate technical and organizational measures, including encryption at rest, role-based access control, and audit logging. See our Security page for details.

Sub-processors

We use vetted sub-processors under written contract for hosting, payments, and email. We will inform you of material changes and remain responsible for their performance.

International transfers

Where data is transferred across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.

Assistance & data subject rights

We assist you in responding to data subject requests and in meeting your obligations under applicable data protection law.

Contact

To request a signed DPA, email privacy@klyochat.com.