Is comment-to-DM allowed by Instagram?

Yes. Meta's API explicitly supports sending one private reply to a user who comments on your post. KlyoChat sends exactly one compliant private reply per comment, inside the rules — no grey-area automation, so your account stays safe.

What is comment-to-DM automation?

It's a rule that watches your post comments and, when someone comments (often a specific keyword like “LINK”), automatically sends them a private direct message — usually carrying a link, discount code, or booking step. It turns public engagement into a private, trackable conversation.

Will Instagram flag or ban my account for automating comments?

No, as long as the automation uses Meta's official API — which KlyoChat does. The risk comes from unofficial bots that scrape or act like a logged-in human. KlyoChat connects through approved Instagram and Facebook APIs and respects every rate and content rule, so there's nothing for Meta to flag.

Which platforms does comment moderation cover?

Instagram and Facebook comments are live today. Each comment — and its DM funnel — flows into the same unified inbox as the rest of your channels, so nothing is siloed.

How fast does the DM go out after someone comments?

Typically within a few seconds. The rule fires the moment Meta delivers the comment webhook, so the commenter gets your reply and DM while they're still on the post.

Can I use different keywords on different posts?

Yes. Scope a funnel to one post, a set of posts, or everything you publish, and give each keyword its own reply and DM. “PRICE” can send a catalog while “BOOK” sends a calendar link.

What happens if a comment doesn't match a keyword?

Nothing automated — it simply lands in your comment inbox for a human to handle, or you can set a catch-all reply. You stay in control of which comments trigger a funnel and which don't.

Can I auto-hide specific words or phrases?

Yes. Beyond the built-in spam, scam-link, and profanity filters, you can add your own blocklist of words or phrases to hide automatically — useful for competitor promos or recurring trolls.

Does it work on Reels and feed posts?

Comment funnels run on feed posts and Reels comments. Story replies arrive as DMs and are handled by the inbox and DM automations rather than comment rules.

Can I send a public reply and a private DM at once?

Yes — that's the signature play. One rule posts a public reply (so the whole feed sees you're responsive) and sends the commenter a private DM (carrying your link or offer) in the same step.

How is this different from ManyChat's comment automation?

The core comment-to-DM mechanic is similar, but KlyoChat folds comments into a full unified inbox, includes AI agents and spam auto-hide without add-on fees, and works across Instagram, Facebook, WhatsApp, Telegram, and more — not just Meta. Always check current limits on each plan.

Do commenters have to follow me to get the DM?

No. Meta allows one private reply to anyone who comments on your post, follower or not — which is exactly why comment-to-DM is such an effective top-of-funnel capture for reaching new people.

Can my team still reply to comments manually?

Always. Automation handles the repetitive keyword replies and spam; anything else your team can reply to, hide, or private-reply by hand from the comment inbox, with assignments and notes like any other conversation.

How do I know the funnel is actually working?

Each flow shows per-node run counts — how many comments triggered it, how many DMs sent, how many were tagged. You can see which posts and keywords drive the most conversations and double down on what works.

Do I need to build the funnel from scratch?

No. Start from a template in the flow gallery, tweak the keyword and messages, and turn it on. Most creators are live in a couple of minutes, with no code.

Comment Moderation

Turn comments into conversations — automatically.

Reply publicly, hide spam the second it lands, and send the commenter a private DM. The comment-to-DM funnel that grew a thousand creators, without you watching the feed.

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comments · @yourbrand

rule: comment “link” → reply + DM

yourbrand New drop is live 🔥 comment LINK and I'll DM you the guide.

priya.makes this is gorgeous 😍

deals_4_u_shop Cheap followers → linkinbio.ru

auto-hidden · spam

Post a comment with “link” →
the private DM fires here.

Live demo — post a comment with “link” and watch the funnel fire.

Live now

What is Comment Moderation?

Comment moderation is automatically replying to, hiding, or routing the comments on your social posts; comment-to-DM turns a public comment into a private direct message. In KlyoChat, one rule watches your Instagram and Facebook comments for a keyword, posts a public reply, sends the commenter a private DM with your link or offer, and auto-hides spam — all inside Meta's official comment-reply rules, so no grey-area automation touches your account.

1 tap

Public comment → private DM

0 spam

Auto-hidden before followers see it

24/7

Moderation while you sleep

Results teams see

What Comment Moderation changes

3–5×

One rule runs the whole funnel

Every funnel is a small, readable rule. Build it on the canvas, or paste one from a template.

Pick a trigger

Any comment, or only comments containing a keyword like “link”, “price”, or “guide”.

Reply in public

Post an instant public reply so the whole feed sees you're responsive.

Slide into the DM

Send the commenter a private message with your link, code, or next step.

Hide the junk

Spam, scams, and profanity get hidden automatically — before they hurt your brand.

12345678910111213141516{  "trigger": {    "type": "comment",    "channel": ["instagram", "facebook"],    "post": "latest",    "keyword": "link"  },  "actions": [    { "reply":   "Sent you the link in your DMs! 💌" },    { "dm":      "Here's the guide 👇 klyo.chat/guide" },    { "tag":     "guide-requested" }  ],  "moderation": {    "autoHide": ["spam", "profanity", "competitor-links"]  }}

What you get

Everything in Comment Moderation

Public auto-replies

Answer common questions in the comments instantly — price, shipping, “where's the link” — so your feed always looks alive.

Comment-to-DM

The move that converts. A public comment becomes a private DM carrying your link, discount, or booking flow — inside Meta's rules.

Spam & scam auto-hide

Follower-farm links, crypto scams, and profanity are hidden the moment they post. Your reputation stays clean without a moderator.

Keyword targeting

Fire different funnels for different words. “PRICE” sends a catalog, “BOOK” sends a calendar link, “LINK” sends the guide.

Per-post scoping

Run a funnel on one campaign post, a set of posts, or everything you publish — you decide the blast radius.

Every comment in the inbox

Comments land in the same unified inbox as DMs — assign, note, and resolve them alongside every other conversation.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

No-code Automation

Triggers, conditions, actions — drag and done.

Build comment-to-DM funnels and auto-replies on a visual canvas, from prebuilt templates.

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Unified Inbox

Every channel in one calm feed.

Assign, snooze, tag, and resolve conversations from every channel without switching tabs.

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Custom AI Agents

Agents that actually know your business.

Train agents on your docs to auto-answer or draft replies, with a tone you control.

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All features

FAQ

Common questions

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