Which channels does the unified inbox support?

Instagram, WhatsApp, Facebook, Telegram, and X — all in one three-pane feed. You connect each channel once via OAuth, and every DM flows into the same list, so you stop jumping between five apps to keep up.

What is a unified inbox, exactly?

It's a single feed that collects the direct messages from every channel you run — in KlyoChat that's Instagram, WhatsApp, Facebook, Telegram, and X — so your team answers them all in one place instead of logging into five apps. Each conversation carries an owner, a status, and its full history, which turns a scattered pile of DMs into a queue you can actually work through.

Can my whole team work the same inbox at once?

Yes. Assign each conversation to a teammate, @mention someone for backup, and leave private notes only the team can see. The Open, Pending, and Resolved statuses mean two people never end up replying to the same DM.

How long does it take to connect my channels and set up the inbox?

Most teams are live in a few minutes. You connect each channel once through its official OAuth login, invite your teammates, and start assigning — there's nothing to install and no code to write.

Is connecting my Instagram and WhatsApp to KlyoChat safe and compliant?

Yes. KlyoChat connects through the official Instagram, WhatsApp, Facebook, Telegram, and X APIs, so you're never handing over a password or running an unofficial bot that could get an account flagged. You grant access on each platform's own permission screen and can revoke it any time from your settings.

Can I send images, files, or voice notes — and schedule messages?

Yes. The composer handles text, images, files, and voice notes. You can drop in a saved reply and schedule any message to send up to 7 days out. If a send fails, send-failure retry catches it instead of losing it.

Can I auto-assign and label conversations with rules?

Yes. An inbox rule can watch for a channel, keyword, or label, then assign the conversation to a teammate, set its status, add colored labels, @mention someone, and leave a private note — all before a human touches it. A WhatsApp thread tagged “billing” can land straight on the right person's plate.

If a customer reaches me on more than one channel, is it all in one place?

Every channel flows into the same feed, so their Instagram DM and their WhatsApp message both sit in one queue instead of two separate apps. Each conversation keeps its own full history, and the three-pane view shows the thread and the contact's details side by side, so whoever replies has the context in front of them.

Do private notes and @mentions ever show to the customer?

Never. Private notes and @mentions are internal — they live in the conversation for your team only, and the customer sees just the messages you actually send. It's how a teammate hands off context or asks for backup without a word of it reaching the person on the other end.

What happens if a reply fails to send?

Instead of failing quietly, KlyoChat flags the message and retries it. A WhatsApp hiccup or an expired token is exactly how a conversation gets dropped in other tools — send-failure retry means a message that didn't go through resurfaces instead of costing you the customer.

Can I still use AI agents and automation alongside the human inbox?

Yes, and that's the design. An AI agent or a flow can handle first-line questions and qualify a conversation, then hand it to a person the moment it needs one — the whole exchange stays in the same thread, so your team picks up with full context instead of a cold restart.

How is this different from a social media scheduler or a chatbot?

Schedulers publish posts and chatbots run automated flows. KlyoChat is a shared team inbox for two-way DMs — real people on your team assigning, triaging, and answering conversations across every channel, with automation as an option rather than the whole product.

How is the unified inbox different from ManyChat?

ManyChat is built first as a marketing and chatbot tool — its strength is ad-to-DM funnels, with one person managing replies rather than a team dividing a shared queue. KlyoChat leads with the shared team inbox: assignment, statuses, private notes, and @mentions for real people, with automation as an option on top. The pricing models differ too — ManyChat bills by contact count while KlyoChat is plan-based — so check both companies' current pricing for your volume.

How does it compare to Respond.io?

Respond.io is a capable multichannel inbox, but it leans toward a CRM-heavy setup and seat-based pricing that has historically started higher than a lean team needs. KlyoChat gives you the same shared-inbox core — assignment, statuses, notes, five channels — in a simpler, warmer product. Pricing on both sides changes often, so compare current plans for your team size before deciding.

How is this different from Intercom or Tidio?

Intercom and Tidio grew up as website live-chat and support-desk tools, with social DMs added later. KlyoChat is built the other way around — Instagram, WhatsApp, Telegram, and the other messaging channels are the core, not an add-on. If most of your customers reach you in the DMs rather than a website widget, that focus shows; still, check each tool's current channels and pricing, since they all keep shifting.

Which plan includes the unified inbox, and what does it cost?

The unified inbox is core to KlyoChat and included on its paid plans, with the number of channels, seats, and conversations scaling by tier. Rather than quote a figure that could be out of date, check the current pricing page for today's plans — and start a free trial to run the inbox on your own channels first.

Unified Inbox

Every DM, every channel — one shared inbox your team runs together.

KlyoChat pulls Instagram, WhatsApp, Facebook, Telegram, and X into one three-pane inbox. Assign a conversation, @mention a teammate, leave a private note, and move it Open to Pending to Resolved — without opening five apps.

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app.klyochat.com/inbox

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VIP Sales

Assigned to

Status: Open

Click a conversation to load its thread and swap the channel badge, assign it to a teammate, then hit Resolve and watch the unread dot clear.

Live now

What is Unified Inbox?

A unified inbox is one feed that collects the direct messages from every channel a business runs — Instagram, WhatsApp, Facebook, Telegram, and X — so a team answers them all in a single place instead of switching between five apps. In KlyoChat it's a shared team inbox: each conversation carries an owner, an Open, Pending, or Resolved status, private notes, and colored labels, so a whole team can split the queue without two people replying to the same customer. Because every channel flows into the same feed, a shopper who messages on Instagram today and WhatsApp next week stays in one place you can actually keep up with.

DM channels in one feed — Instagram, WhatsApp, Facebook, Telegram, X

3-pane

List, conversation, and contact side by side

7 days

Schedule a reply to send up to a week out

Results teams see

What Unified Inbox changes

70%

faster first response across channels

5→1

apps collapsed into one shared inbox

duplicate replies once each thread has an owner

7 days

you can schedule a reply in advance

How it works

How the unified inbox works

Auto-assign, label, and flag conversations the moment they land — then work them as a typed conversation object.

Connect every channel

OAuth into Instagram, WhatsApp, Facebook, Telegram, and X. Every DM lands in one three-pane feed — no tab-switching between apps.

Triage and assign

Set each conversation Open, Pending, or Resolved. Assign it to a teammate, add colored labels, and @mention when you need backup.

Reply with full context

Send text, images, files, or a voice note. Leave a private note for the team, drop in a saved reply, or schedule the send up to 7 days out.

Resolve without dropping anyone

Mark it Resolved when it's done. If a message fails to send, send-failure retry catches it instead of losing it quietly.

1234567891011{  "rule": "vip-whatsapp",  "when": { "channel": "whatsapp", "label_any": ["vip", "billing"] },  "then": {    "assign_to": "@maya",    "set_status": "open",    "add_labels": ["priority"],    "mention": "@team-lead",    "private_note": "VIP — reply within the hour"  }}

What you get

Everything in Unified Inbox

A shared queue, not a single-seat inbox

Most DM tools let one person answer while everyone else watches. KlyoChat is built for a team to divide and conquer: assign each conversation to an owner so two people never reply to the same customer, and see at a glance who is carrying which thread.

@mention and private notes the customer never sees

Pull a teammate into a thread with an @mention, or leave a private note with the context they need before they reply. Notes and mentions stay internal — the customer only ever sees the message you actually send.

Open, Pending, Resolved — with colored labels

Every DM carries a status so nothing sits unanswered. Filter the list to Open to clear the queue, park slow threads in Pending, and close the loop on Resolved. Colored labels let you sort by campaign, VIP, or issue type across all five channels.

Reply in the medium they messaged you in

Instagram and WhatsApp are visual and voice-first. Send images, files, and voice notes right from the composer, so a support answer or a product photo matches how the customer reached out — no falling back to plain text.

Saved replies and schedule send

Answer the questions you get every day with saved replies, then schedule the message to land up to 7 days out — useful for time-zone gaps or following up after a launch — instead of remembering to hit send later.

Send-failure retry, so DMs don't vanish

A message that silently fails to send is a lost customer. When a send fails, KlyoChat flags it and retries instead of dropping it, so a WhatsApp hiccup or an expired token doesn't quietly cost you the conversation.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

Channels & Connections

Connect once, message everywhere.

OAuth connections with health checks and reconnect prompts, normalized into one format.

Learn more

Custom AI Agents

Agents that actually know your business.

Train agents on your docs to auto-answer or draft replies, with a tone you control.

Learn more

Team & Permissions

Roles that fit how you work.

Workspaces, six role presets, and per-capability permissions with a full audit log.

Learn more

All features

FAQ

Common questions

Ready to run every conversation from one calm inbox?

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