What is an omnichannel inbox, and how is it different from a multichannel setup?

A multichannel setup puts you on several apps, but each one is a separate box you check — a message on Instagram and a follow-up on WhatsApp look like two different people. An omnichannel inbox connects those apps into one system where the same customer stays a single conversation thread with shared history. KlyoChat is omnichannel: every platform normalizes into one internal format, so your inbox, flows, and AI agents read each channel the same way.

Which channels can I connect right now?

Facebook, Instagram, and Telegram are live today, WhatsApp's Business API is rolling out, and TikTok and X are on the roadmap as adapters. Every one connects over OAuth — you authorize on the platform rather than pasting API keys.

How do I connect Instagram, WhatsApp, and Telegram to one inbox?

Open Channels, pick a platform, and sign in on that platform's own screen. You authorize over OAuth instead of pasting API keys, and on connect KlyoChat auto-subscribes the webhook and backfills recent history. Repeat for each account and they all land in the same unified inbox.

How long does it take to connect all my channels?

Each channel is roughly a two-minute OAuth sign-in — there are no tokens to generate or webhooks to wire by hand. Most teams connect their whole lineup in one sitting, and because history backfills on connect, the inbox has context right away instead of starting blank.

Will my past conversations appear when I connect a channel?

Yes. On connect, KlyoChat auto-subscribes the webhook for new messages and backfills recent conversation history, so your inbox and contact records aren't empty on day one.

Do I need the WhatsApp Business API to connect WhatsApp?

WhatsApp runs on Meta's official Business API, which KlyoChat's WhatsApp connection is built on — so you get compliant sending, templates, and one shared inbox. WhatsApp is rolling out, while Facebook, Instagram, and Telegram are live today. Check the channels page for current status before you plan around it.

Can I connect more than one account per platform — two Instagram accounts or several WhatsApp numbers?

Yes. Each connection is independent, so you can add multiple accounts of the same platform and they all normalize into the same inbox. Check current per-plan limits on how many connections your workspace includes.

Does connecting a channel to KlyoChat stop it working in the native app?

No. KlyoChat connects alongside the native app over the platform's official API, so you and your customers keep using Instagram, WhatsApp, or Telegram as normal. Messages also flow into your unified inbox, and anything your team sends from KlyoChat appears in the real conversation on the platform.

What happens when a connection's token expires?

The connection's health badge turns amber and KlyoChat prompts a one-click reconnect. Because auth runs over OAuth, you re-authorize on the platform in a couple of clicks, your message history stays intact, and the channel is live again before customers notice a gap.

Is connecting my accounts over OAuth safe — could it get an account flagged?

It's safe because KlyoChat connects through each platform's official, approved API and authorizes over OAuth, the same way any vetted app does. There's no scraping, no bot pretending to be a logged-in human, and no password sharing — which is the behavior platforms actually flag.

Is this one unified inbox or a separate inbox per channel?

One inbox. Every platform is normalized into a single internal format, so the same customer stays one conversation thread instead of a different 'user' on each app — and your flows, AI agents, and broadcasts treat every channel the same way.

What does “normalized into one format” actually mean for my team?

Every message — an Instagram DM, a WhatsApp template, a Telegram bot message — maps to one internal shape called klyo.message.v1. In practice your team, flows, and AI agents never learn a per-app dialect: a reply, tag, or automation you build works identically across every channel, and adding a new channel later changes nothing downstream.

Can my whole team work from the connected channels at once?

Yes. Connected channels feed a shared team inbox, so agents can be assigned conversations, leave internal notes, and hand off threads without logging into the underlying app. Everyone sees the same customer history across every channel, so context doesn't get lost between people.

How is KlyoChat different from ManyChat for connecting channels?

ManyChat is strongest as marketing automation centered on Meta and a few channels; KlyoChat is built as an omnichannel inbox first, connecting Facebook, Instagram, WhatsApp, Telegram, and X into one normalized thread with AI agents included. The practical question is whether you want broadcast-style campaigns or a shared team inbox with real conversation history. Always check each product's current channel list and pricing, since both change.

How does KlyoChat compare to Respond.io, Intercom, or Tidio?

Respond.io and Intercom are capable but priced for larger teams and can get complex; Tidio leans toward website live chat. KlyoChat focuses on connecting social and messaging DMs — Instagram, WhatsApp, Telegram, Facebook, X — into one straightforward inbox with health-monitored connections and history backfill. Compare current pricing and channel coverage directly, because every vendor's plans shift over time.

Which plan do I need to connect multiple channels, and is there a limit?

Connecting channels over OAuth is core to KlyoChat, and paid plans are built around how many channels, contacts, and seats you need rather than charging per integration you wire yourself. For the exact number of connections and any per-channel limits on your tier, check the current pricing page before you commit.

Channels & Connections

Connect Instagram, WhatsApp, and Telegram into one inbox that keeps the thread.

KlyoChat links Facebook, Instagram, WhatsApp, Telegram, and X over OAuth, then normalizes every message into one internal format — so the same customer stays one conversation instead of five disconnected chats. When a token expires, a health badge catches it before your customers hit silence.

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connections · acme-support

1 channel connected1 unified inbox

Facebook

Not connected

Instagram

Connected

Not connected

Reconnect

Not connected

Unified inbox1/5 live

Click Connect on each card, watch the counter roll up to one unified inbox — then fix the amber channel.

Live now

What is Channels & Connections?

Channels and Connections is how KlyoChat links your messaging accounts — Facebook, Instagram, WhatsApp, Telegram, and X — into one workspace over OAuth, so every DM lands in a single unified inbox. Instead of pasting API keys, you authorize each account on the platform itself; KlyoChat then auto-subscribes the webhook, backfills recent history, and normalizes every message into one internal format called klyo.message.v1. That shared format is what makes it omnichannel rather than multichannel: the same customer stays one conversation thread across every app, and a health badge flags an expired token before a broken channel quietly drops messages.

channels connect over OAuth — no pasted API keys

internal format every platform normalizes into

webhooks to wire by hand — auto-subscribed on connect

Results teams see

What Channels & Connections changes

70%

faster first response, no tab-switching

5-in-1

apps merged into one customer thread

~2 min

to authorize a channel over OAuth

silent dead channels — tokens flagged early

How it works

From OAuth click to one inbox

Channels are declarative — add one to the array and KlyoChat handles OAuth, webhook subscription, and history backfill. Every platform then collapses into the same klyo.message.v1 envelope, so nothing downstream learns a per-platform dialect.

Authorize over OAuth

Pick a channel and sign in on Facebook, Instagram, WhatsApp, Telegram, or X. No API keys to paste, no token strings to babysit.

KlyoChat wires it up

On connect, we auto-subscribe the platform's webhook and backfill recent conversation history — so the inbox has context from minute one, not a blank screen.

Every message is normalized

Each platform's payload is mapped to one internal format, klyo.message.v1, that your inbox, flows, and AI agents all read the same way.

Health badges keep it live

A per-connection badge flags an expired token and prompts a one-click reconnect, so a broken channel never quietly swallows customer DMs.

12345678910{  "workspace": "acme-support",  "connections": [    { "channel": "instagram", "auth": "oauth", "status": "connected", "health": "ok",        "webhook": "auto", "backfill_days": 30 },    { "channel": "whatsapp",  "auth": "oauth", "status": "connected", "health": "ok",        "webhook": "auto", "backfill_days": 30 },    { "channel": "telegram",  "auth": "oauth", "status": "expired",   "health": "reconnect", "webhook": "auto", "backfill_days": 30 }  ],  "normalize_to": "klyo.message.v1",  "on_token_expiry": "prompt_reconnect"}

What you get

Everything in Channels & Connections

OAuth, not API-key roulette

You connect a channel by signing in on the platform — Facebook, Instagram, WhatsApp, Telegram, or X — not by pasting tokens into a settings box. The tools that keep 'losing' connections usually make you copy API keys back and forth; KlyoChat authorizes over OAuth once and refreshes on its own.

A health badge on every connection

Each connection carries a live status badge. The moment a token expires or a platform revokes access, the badge turns amber and KlyoChat prompts a one-click reconnect — so you fix it deliberately instead of discovering a dead channel when a customer complains about being ignored.

Five platforms, one internal format

Instagram DMs, WhatsApp templates, Telegram bot messages, Facebook comments — all map to one internal shape, klyo.message.v1. That is the line between multichannel and omnichannel: the same customer is one conversation thread, not a separate 'user' on each app, and your inbox, flows, and AI agents read every channel identically.

Your inbox isn't empty on day one

Connecting a channel does two things automatically: subscribes the platform's webhook so new messages flow in, and backfills recent conversation history so past threads and contact records are already there. Agents open the inbox with context, not a blank slate — a step most competitors skip entirely.

New channels are adapters, not rewrites

Every platform sits behind an adapter that speaks to the same normalized core, so adding TikTok or X doesn't fork the product or change anything downstream. Roadmap channels slot in against the format your inbox and automations already use — the day they go live, everything else just works.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

Unified Inbox

Every channel in one calm feed.

Assign, snooze, tag, and resolve conversations from every channel without switching tabs.

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Contacts & CRM

A CRM that speaks DM.

One contact record merged across every channel, with custom fields and dynamic segments.

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Custom AI Agents

Agents that actually know your business.

Train agents on your docs to auto-answer or draft replies, with a tone you control.

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All features

FAQ

Common questions

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