What is a custom AI agent?

It's an AI assistant you train on your own help docs, FAQs, and policies so it answers customer DMs in your words instead of with generic replies from the open web. In KlyoChat it retrieves answers from the sources you upload (RAG), shows which document each reply came from, and either sends the answer or drafts it for a teammate to approve.

How is this different from a keyword bot like ManyChat?

Keyword flows match trigger words and fire canned replies. A KlyoChat agent reads your actual docs (RAG) and writes a fresh, grounded answer to a question it has never seen before — then hands off to a human when it should. It's a real support agent, not a decision tree.

How does the agent know the right answer?

When a DM arrives, the agent searches the knowledge base built from your docs, pulls the most relevant passages, and writes an answer grounded in them — a method called retrieval-augmented generation (RAG). Because it retrieves from your live sources at answer time, editing a doc updates its answers with no model to retrain.

Will it make things up?

Every answer is retrieved from the sources you upload, and the reply shows which documents it used. If the agent isn't confident, it hands off instead of guessing. And in draft-for-approval mode a teammate signs off on each reply before anything sends — so a wrong answer never reaches a customer.

How accurate is it, really?

Accuracy depends mostly on your docs — a clear, well-organized knowledge base yields sharp answers, while thin or contradictory sources yield vague ones. Industry AI agents resolve roughly 70% of common questions on their own; the honest approach is to start in draft mode, watch where it struggles, and tighten those docs before you let it auto-reply. It isn't set-and-forget, especially in the first few weeks.

What can I train it on, and how fast is it?

Upload text, PDFs, DOCX, or images, or paste your FAQs, and KlyoChat indexes them into a knowledge base in minutes. Start from one of 28 templates, set your tone and conditions, and it's answering DMs the same day — no data team required.

What's the difference between auto-reply and draft-for-approval?

In auto-reply, the agent answers DMs on its own the moment they arrive. In draft-for-approval, it writes the reply and waits in the shared inbox for a teammate to Approve or Edit before anything sends. Most teams start in draft while their docs mature, then switch to auto for the questions they've learned to trust.

When does the agent hand off to a human?

You set the triggers: low confidence, an out-of-scope question, a chosen keyword, or a customer asking for a person. When one fires, the thread moves to your team in the shared inbox with a one-click summary of what's happened, so nobody restarts the conversation from zero.

What happens if it doesn't know the answer?

It doesn't guess. When nothing in your knowledge base is relevant, the agent hands the thread to your team instead of inventing a reply — and because you can see the questions it couldn't answer, you can add them to your docs so it handles them next time.

Which channels can the agent answer on?

Instagram and Facebook Messenger DMs today, with more channels — Telegram, WhatsApp, and X — covered as KlyoChat rolls them out. One agent and one knowledge base serve every connected channel, so you don't rebuild it per platform.

Is using an AI agent in Instagram DMs allowed and safe?

Yes. KlyoChat connects through Meta's official Instagram and Messenger APIs and respects their messaging rules, rate limits, and the 24-hour messaging window. The account risk in this category comes from unofficial bots that log in like a human or use browser extensions — KlyoChat does neither, so there's nothing for Meta to flag.

Do you charge per resolution?

No. Some tools bill roughly a dollar per resolved ticket on top of a seat fee, which makes your bill spike on your busiest days. KlyoChat agents are part of your plan: train as many as you need and let them answer as much as they can, at a price you can predict.

Which plan includes AI agents, and what does it cost?

Custom AI agents are included from the Pro plan — currently $49/month, or $39/month billed yearly — not sold as a separate add-on. Each plan comes with a monthly allowance of AI replies, and you can top up in 5,000-reply packs on a heavy month; check the pricing page for the current numbers.

How does the price compare to Intercom, Zendesk, or Tidio?

Those tools tend to price the AI separately — a per-seat fee plus an AI add-on, a per-conversation charge, or a per-resolution fee — so your cost climbs with your volume. KlyoChat bundles agents into a flat plan with an AI-reply allowance instead. Every vendor changes pricing often, so compare current published rates before you decide.

How do I keep the agent's answers up to date?

Edit or re-upload the source document and re-index it — because the agent retrieves from your knowledge base at answer time rather than memorizing anything, the next reply reflects the change. There's no retraining step and no engineer in the loop.

Is my customer data safe?

Your data is encrypted at rest, access is role-scoped to your team, and every connection and setting change is audit-logged. You can export or delete your knowledge base and conversation data whenever you want.

Custom AI Agents

An AI support agent that answers from your docs — not from guesses

Train a KlyoChat agent on your help docs, PDFs, and FAQs, then let it auto-reply to Instagram and Messenger DMs — or draft answers your team approves before they send. Every reply shows the sources it pulled from, so you always know why it said what it said.

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agent · @yourbrand

Klyo Agent

answering from your docs

Hi! A couple quick questions before I order 👋

Tap a question to ask

Pick a question or flip between Auto-reply and Draft mode — watch the agent light up its sources, then answer.

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What is Custom AI Agents?

A custom AI agent is a support assistant you train on your own help docs, PDFs, and FAQs so it answers customer DMs in your words — not with generic answers pulled from the open web. In KlyoChat, the agent retrieves answers straight from the sources you upload (a technique called RAG), cites those sources on every reply, and either auto-answers Instagram and Messenger DMs or drafts responses your team approves first. When a question is out of scope or its confidence is low, it hands the conversation to a human in the same shared inbox — with no per-resolution fees and no black-box answers.

Agent templates, ready to fork

Per-resolution fees — flat pricing

2 modes

Auto-reply or draft-for-approval

Results teams see

What Custom AI Agents changes

70%

of common questions resolved before handoff

<1 hr

from docs uploaded to first answer

per-resolution fees on every plan

24/7

instant first response in your DMs

How it works

How a KlyoChat AI agent works

Point it at your docs, set the conditions for when it fires, and choose whether it sends or drafts. No prompt-engineering PhD required.

Feed it your knowledge

Upload help docs, PDFs, DOCX, or images, or paste your FAQs. KlyoChat chunks and indexes them into a knowledge base the agent retrieves from (RAG) — no fine-tuning, no engineers, no code.

Set the guardrails

Fork one of 28 templates, choose a tone, and add conditions so it only fires where you want: specific keywords, business hours, unassigned chats, a segment, or a label.

Pick auto or draft

Let it auto-reply in your DMs, or run it in draft-for-approval so a teammate hits Approve or Edit before anything sends — a safe way to build trust while your docs mature.

Hand off when it matters

When a question is out of scope, confidence is low, or a customer asks for a person, the agent passes the thread to your team in the shared inbox with a one-click summary attached.

12345678910111213141516{  "agent": "support-concierge",  "mode": "draft_for_approval",        // or "auto_reply"  "knowledge_base": {    "sources": ["help-center.pdf", "returns.docx", "faqs.md"],    "retrieval": "rag",    "cite_sources": true  },  "conditions": {    "channels": ["instagram", "messenger"],    "keywords": ["order", "refund", "shipping"],    "business_hours": "off_hours_only",    "assignment": "unassigned"  },  "handoff": { "on": ["low_confidence", "human_requested"], "assign_to": "support-team", "summary": true }}

What you get

Everything in Custom AI Agents

Trained on your docs, not the open web

Upload help articles, PDFs, DOCX, or images and KlyoChat indexes them into a knowledge base (RAG). The agent answers from your shipping policy and your return window — the exact wording you approved — and shows the sources it pulled from on every reply, so nothing is a black box.

Auto-reply, or draft for a human to approve

Flip one switch. In auto-reply the agent answers DMs on its own; in draft-for-approval it writes the reply and waits for a teammate to Approve or Edit before it sends. Ship carefully while your docs are new, then let it run once you trust it.

Conditions decide when it fires

The agent doesn't barge into every chat. Scope it to specific keywords, business hours (off-hours only), unassigned conversations, a contact segment, or a label — so it soaks up the repetitive volume and leaves the judgment calls to your team.

It knows when to hand off

When a question is out of scope, confidence is low, or a customer asks for a person, the agent passes the conversation to your team in the shared inbox. No dead ends, no bot loops, no customer stuck talking to a wall.

28 templates to start from

Skip the blank page. Fork a ready-made agent — order status, returns, lead qualification, bookings — then drop in your knowledge base and tone. Most teams have one answering DMs the same day they set it up.

On-demand summaries

Ask for a one-click summary of any thread and the agent recaps what the customer wanted and what's already been promised — so a teammate picking up a handoff is fully caught up in seconds, not paragraphs.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

AI Knowledge Base

Agents grounded in your docs.

Feed agents your PDFs, docs, and pages so answers are accurate, on-brand, and cited.

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Unified Inbox

Every channel in one calm feed.

Assign, snooze, tag, and resolve conversations from every channel without switching tabs.

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No-code Automation

Triggers, conditions, actions — drag and done.

Build comment-to-DM funnels and auto-replies on a visual canvas, from prebuilt templates.

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FAQ

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