Answer “where's my order?” before it becomes a refund.
KlyoChat looks up order status, tracking, and stock in real time and answers WISMO, sizing, and availability questions in your brand voice — right inside the DM. You approve every send. So you win the sale without a support queue.
Start free trial • No credit card • You approve every send
WISMO — “where's my order?” — drives as much as half of all ecommerce customer service volume, and every hour it sits unanswered raises the odds it turns into a refund or a chargeback.
— Narvar / Gorgias ecommerce CX benchmarks, 2024
2:14pm
Your customers ask “where's my order?” before your support inbox even opens.
It's the same story every launch. A Reel goes semi-viral, the comments and DMs pile up — “where's my order?”, “does this run true to size?”, “is this back in stock?” — and your team is toggling between Shopify, a shipping dashboard, and three different inboxes trying to find one tracking number while ten more messages land.
You're not short on demand. Your product sells. You're short on someone — or something — that can look up an order, check real inventory, and answer in your voice the moment the DM lands, before the customer files a chargeback or asks for a refund because nobody replied.
of ecommerce customer service volume is WISMO — tracking, delivery ETA, and order status — the exact data sitting in your store but not in the DM.
— Narvar / Gorgias ecommerce CX benchmarks, 2024
in merchandise was returned by US shoppers in 2023 (16.6% of retail sales), and sizing uncertainty answered wrong — or not at all — in the DM is one of the biggest preventable drivers.
— National Retail Federation & Happy Returns, 2023 Consumer Returns Report
average documented cart abandonment rate. Every unanswered “is this in stock?” or “does this run small?” DM is a cart that dies right there, mid-checkout.
— Baymard Institute, Cart Abandonment research, 2024
of ecommerce support tickets are WISMO — a status check your order data already knows the answer to, if anyone's fast enough to check it.
You don't have a customer service problem. You have an order-data-trapped-outside-the-DM problem — and that's exactly the one KlyoChat solves.
Now imagine an inbox that knows your order data for you.
Connect your channels in under 2 minutes
Link WhatsApp, Instagram, and Facebook with Meta's official login — no password sharing, no migration, no dev work.
Your AI agent looks up the real answer
With order tools — lookup_order, get_order_status, check_product_availability — it pulls tracking, delivery ETA, sizing, and live stock straight from your store and replies in your brand voice, 24/7.
You stay in control
Set it to draft-and-approve or auto-reply per topic. Every message is logged, every send is auditable, and refunds, disputes, and anything sensitive wait for a human. One tap undoes anything.
Start free trial • No credit card • You approve every send
What your brand gets
Every WISMO DM answered in seconds, not tickets
The moment a “where's my order?” lands, the AI agent looks up the real order with lookup_order and get_order_status — carrier, tracking number, ETA — and replies before the customer even opens a support ticket.
Sizing and stock questions, answered from real inventory
check_product_availability means “does this run small?” and “is this back in stock?” get a real, current answer — by SKU, size, and color — instead of a guess or a 12-hour wait that costs you the cart.
Comment-to-DM turns posts into sales
When someone comments a keyword on a product post or Reel, KlyoChat automatically DMs them the SKUs, sizes in stock, and a link to buy — turning engagement into checkout instead of just likes.
No agent collision on the shared inbox
WhatsApp, Instagram, and Facebook in one shared inbox with assignment, internal notes, and @mentions — so two teammates never answer the same WISMO DM, and nothing slips between shifts during a launch spike.
Fewer refunds and disputes, because someone answered first
A tracking update or a sizing answer delivered in minutes — not a day — is what keeps an anxious “where is it?” from turning into a chargeback, a refund request, or a bad review.
You keep final say — and order data stays private
Approve-before-send is the default, every action is audit-logged, and the agent only ever reads the order and product data it needs to answer — it never initiates a refund or exposes payment details. The human review is always the final gate.
The Tuesday your product goes viral, on you
It's 4:50pm. A creator posted an unboxing of your best-seller last night and it's still climbing. Your phone won't stop — three things are happening at once: a wave of “where's my order?” from last week's launch, a stack of “does this run small?” from people about to buy, and a growing pile of “SHOP” comments under the creator's post that are quietly going cold.
On any other Tuesday, you'd be alt-tabbing between Shopify and your inbox for twenty minutes just to find one tracking number, while the sizing questions sit unread and the comment leads never get a DM at all. By the time you catch up, half of them have bought from someone else — or filed a chargeback because “no one ever answered.”
Not today. By the time you look up, the WISMO messages already have real tracking and ETAs, the sizing questions got an honest “size down, Small is in stock” answer with a link, and every “SHOP” comment got a DM with the exact SKUs from the video. You approve the two sensitive ones — a return and a refund ask — from your phone in under a minute.
By evening, the spike didn't cost you a support backlog or a stack of refunds — it converted. You didn't hire anyone tonight. You're just the brand that finally answers as fast as it sells.
Start free trial • No credit card • You approve every send
Loved by founders and support leads who live in the DM
WISMO stopped eating our day
“Half our support tickets were always some version of 'where's my order.' Now the AI pulls the real tracking number and answers in seconds, in our tone. Our support lead went from drowning in status checks to actually handling the messages that need a human.”
Sizing questions used to cost us the sale
“'Does this run small?' would sit unanswered for hours and the customer would just leave. Now it's answered instantly from our real inventory, size by size. Our exchange rate actually dropped because people order the right size the first time.”
Comment-to-DM is a real sales channel now
“We used to treat comments as vanity metrics. Now every 'SHOP' comment gets an instant DM with the exact SKUs from that post, in stock, with a buy link. It's become one of our highest-converting channels and nobody has to manually DM anyone.”
No more three people replying to one DM
“During a launch, our support inbox used to be chaos — me, my co-founder, and our part-time support person all jumping on the same WISMO message. The shared inbox with assignment ended that. One DM, one answer, every time.”
It sounds like our brand, not a bot
“I was worried it would feel generic. We loaded our tone, our SKUs, and our return policy, and it answers order and sizing questions the way our best support rep would — and anything about a refund still waits for me to approve it.”
Fewer chargebacks since we turned it on
“A customer who gets a real tracking update in five minutes doesn't file a dispute. One who waits three days and hears nothing does. That's really the whole story of why our chargeback rate came down after we set this up.”
Live before our next drop
“I expected a multi-week integration. We connected our channels, synced our order and product data, tested a handful of real customer questions, and it was live before our next launch. No developer needed.”
Weekends stopped being a black hole
“Orders don't stop shipping on Saturday, but our support team used to. Now WISMO and stock questions get answered all weekend, and Monday isn't a backlog anymore — it's just a normal day.”
I still approve anything sensitive
“Order status and sizing questions go out automatically. Anything touching a refund, a dispute, or an angry customer waits for a human to look at it first. That balance is exactly what I needed before I'd trust it with our customers.”
Our Shopify data, actually useful in the DM
“The order and inventory data was always sitting right there in Shopify — it just never made it into the conversation fast enough. Now it's the first thing the agent checks before it replies, so answers are actually correct.”
From hours to instant, every time
“Our honest average reply time before was 'sometime today, hopefully.' Now WISMO and stock questions get answered in seconds, at any hour. You can watch it in our reviews — fewer 'never heard back' complaints, more 'wow that was fast.'”
One inbox for WhatsApp, Instagram, and Facebook
“We were missing messages constantly because we could only realistically watch one app at a time. Having all three channels in one inbox, with the AI covering the gaps, means a DM doesn't sit unread just because it landed on the 'wrong' app.”
WISMO stopped eating our day
“Half our support tickets were always some version of 'where's my order.' Now the AI pulls the real tracking number and answers in seconds, in our tone. Our support lead went from drowning in status checks to actually handling the messages that need a human.”
Sizing questions used to cost us the sale
“'Does this run small?' would sit unanswered for hours and the customer would just leave. Now it's answered instantly from our real inventory, size by size. Our exchange rate actually dropped because people order the right size the first time.”
Comment-to-DM is a real sales channel now
“We used to treat comments as vanity metrics. Now every 'SHOP' comment gets an instant DM with the exact SKUs from that post, in stock, with a buy link. It's become one of our highest-converting channels and nobody has to manually DM anyone.”
No more three people replying to one DM
“During a launch, our support inbox used to be chaos — me, my co-founder, and our part-time support person all jumping on the same WISMO message. The shared inbox with assignment ended that. One DM, one answer, every time.”
It sounds like our brand, not a bot
“I was worried it would feel generic. We loaded our tone, our SKUs, and our return policy, and it answers order and sizing questions the way our best support rep would — and anything about a refund still waits for me to approve it.”
Fewer chargebacks since we turned it on
“A customer who gets a real tracking update in five minutes doesn't file a dispute. One who waits three days and hears nothing does. That's really the whole story of why our chargeback rate came down after we set this up.”
Live before our next drop
“I expected a multi-week integration. We connected our channels, synced our order and product data, tested a handful of real customer questions, and it was live before our next launch. No developer needed.”
Weekends stopped being a black hole
“Orders don't stop shipping on Saturday, but our support team used to. Now WISMO and stock questions get answered all weekend, and Monday isn't a backlog anymore — it's just a normal day.”
I still approve anything sensitive
“Order status and sizing questions go out automatically. Anything touching a refund, a dispute, or an angry customer waits for a human to look at it first. That balance is exactly what I needed before I'd trust it with our customers.”
Our Shopify data, actually useful in the DM
“The order and inventory data was always sitting right there in Shopify — it just never made it into the conversation fast enough. Now it's the first thing the agent checks before it replies, so answers are actually correct.”
From hours to instant, every time
“Our honest average reply time before was 'sometime today, hopefully.' Now WISMO and stock questions get answered in seconds, at any hour. You can watch it in our reviews — fewer 'never heard back' complaints, more 'wow that was fast.'”
One inbox for WhatsApp, Instagram, and Facebook
“We were missing messages constantly because we could only realistically watch one app at a time. Having all three channels in one inbox, with the AI covering the gaps, means a DM doesn't sit unread just because it landed on the 'wrong' app.”
Illustrative reviews shown for layout — to be replaced with verified customer testimonials.
Questions before you switch
Answer “where's my order?” before it becomes a refund.
Start your free trial • No credit card • You approve every send