Data Deletion

This page explains how to delete the data Pointerflow LLC(“KlyoChat”) stores on your behalf, including data obtained through connected Facebook and Instagram accounts. You can delete your data yourself from inside the app, or request deletion by email.

What we store

When you connect a channel (Facebook, Instagram, Telegram, WhatsApp, and others), KlyoChat stores the contacts, conversations, and messages needed to power your unified inbox and automations, along with your account and workspace details.

Delete your data from inside KlyoChat

The fastest way to remove a connected account’s data is from the app. Open Channels, choose the connected account, and select Disconnect & erase data. This immediately and permanently deletes that channel’s stored conversations and messages. To remove everything, disconnect and erase each channel, or delete your workspace from Settings.

Request deletion by email

You can also ask us to delete your data. Email privacy@klyochat.com from the address associated with your account, with the subject “Data Deletion Request”, and include:

• the connected Facebook Page, Instagram account, or other handle the data relates to, and
• whether you want a single channel removed or your entire account deleted.

Facebook & Instagram data

For data obtained through Facebook or Instagram, either use Disconnect & erase data in the app or send the email request above. Disconnecting also removes our access to the account. You can additionally revoke KlyoChat’s access from your Facebook settings (Settings & privacy → Business integrations) or Instagram settings (Apps and websites).

Timeline

In-app erasure is immediate. Email requests are completed within 30 days, and we confirm by email once your data has been deleted. We may retain a minimal record where required by law.

Contact

Questions about deleting your data? Email privacy@klyochat.com.