Is Analytics live yet?

Not yet — it's on our near-term roadmap, and this page is an honest preview rather than a shipped feature. Start a free trial to use the inbox, AI agents, and broadcasts today, and Analytics will appear in your dashboard as it rolls out.

What is Analytics & Reporting in KlyoChat?

It's the reporting layer that turns your DM and broadcast activity into numbers you can act on — follower growth and engagement per channel, broadcast funnels from sent to clicked, and per-agent response times. KlyoChat pulls all of it from the same connected channels that power your inbox into one dashboard, including the Instagram and Facebook DM engagement Meta never exposes natively.

Will I be able to see my Instagram DM reply rate?

Yes, once it ships. Instagram exposes almost no native DM analytics, so KlyoChat will calculate reply rate, response time, and engagement from the messages flowing through your connected inbox — no third-party scraping.

Why doesn't Instagram show DM analytics on its own?

Instagram's app gives you follower count and a sliver of reach, but nothing on DM reply rate, response time, or conversation volume — those numbers simply aren't in the native dashboard. KlyoChat reconstructs them from the messages already flowing through your connected inbox, so you get the DM picture Meta keeps to itself.

Where will the analytics data come from?

From the messages moving through your connected channels over KlyoChat's official Instagram, Facebook, WhatsApp, and Telegram APIs — the same connections that run your inbox. There are no pixels to install, no CSV exports to wire up, and no scraping of your accounts.

How will response time be calculated?

From the customer's message to the first human reply, excluding automated acknowledgements. We report the median (p50) and the 90th percentile per agent and per channel, so outliers stay visible instead of being averaged away.

If an AI agent replies first, does that count as the response time?

You'll be able to see both. The headline first-response metric measures time to the first human reply so automated acknowledgements can't flatter it, while AI-handled conversations are reported separately — so you can tell what the agent resolved from what your team touched.

Will broadcast funnels show open rates?

That's the plan: every broadcast will chart sent → delivered → opened → clicked, per channel — including the 'opened' stage that funnel tools built only for growth marketers tend to skip.

Will I be able to see per-agent response time and workload?

Yes. Per-agent reporting pairs response time with conversation volume at the median and 90th percentile, so speed is never read without load. You can spot who is carrying the queue and rebalance before someone quietly burns out.

Will I be able to schedule reports or export the data?

Yes. You'll be able to save the metrics, channels, and date range you check each week as a custom report and schedule it to your inbox — Monday 9am, for example. Raw export and a public API sit on the Business plan; check the pricing page for current plan details.

How long will setup take?

Close to none. If your channels are already connected to the KlyoChat inbox, the data is flowing — there are no tracking pixels, tags, or spreadsheets to configure before the dashboard fills in.

Will KlyoChat Analytics connect DMs to revenue?

Conversions that run through your flows will be trackable, and commerce integrations like Shopify and WooCommerce sit on the Business plan for tying orders back to conversations. Deeper revenue attribution is part of what we're building — check the roadmap for where it stands.

How will this compare to ManyChat's analytics?

ManyChat reports flow and broadcast performance well, but it's built around Meta and the growth-marketer's funnel. KlyoChat aims to add honest per-agent response times (median and p90) plus side-by-side growth across Instagram, Facebook, WhatsApp, Telegram, and X, so it reads as a team-and-support tool, not only a funnel dashboard. Feature sets and limits shift often, so check ManyChat's current plans before you compare.

Is it comparable to Respond.io or Intercom reporting?

Respond.io and Intercom have mature support analytics, but they're priced and shaped for larger support organizations. KlyoChat targets creators and small teams living in social DMs, with reporting depth that fits that — lighter, and less enterprise. Always check each tool's current pricing and feature limits, since they change often.

Which plan will include Analytics, and will it cost extra?

The plan is to fold core reporting into existing plans rather than sell it as a separate add-on, with advanced pieces like raw export and the API on Business. Because it's still on the roadmap, the exact plan split isn't final — check the pricing page for current details.

How is my analytics data handled and kept private?

The numbers are computed from data you already own in your inbox — encrypted at rest, access role-scoped, and every connection and change audit-logged. Your conversation data is not used to train shared models, and you can export or delete it at any time.

Analytics & Reporting

Growth, funnels, and response times — one calm dashboard.

This one's still on the roadmap, so here's the honest preview. KlyoChat Analytics pulls follower growth and engagement per channel, broadcast funnels from sent to clicked, and per-agent response times into a single report — the DM numbers Instagram and Facebook keep to themselves.

See the roadmap Start free trial

analytics · preview

Roadmap previewsample data

Maya2.1m · 214 chats

Theo3.3m · 176 chats

Leo3.5m · 152 chats

Sana4.7m · 98 chats

p50 (median) p90

median 3.4 min · p90 11.2 min · sample data

Switch the metric, toggle a channel, watch the charts redraw — a preview of what's shipping.

On the roadmap

This is on our near-term roadmap. Here's what we're building — track its progress.

What is Analytics & Reporting?

Analytics and reporting is the layer that turns your DM and broadcast activity into numbers you can act on — follower growth and engagement per channel, funnel conversion, and how fast your team replies. KlyoChat Analytics, rolling out now, pulls all of that from the same connected channels that power your inbox into one dashboard: per-channel growth, broadcast funnels from sent to clicked, and per-agent response times at the median and 90th percentile. It surfaces the Instagram and Facebook DM engagement numbers Meta never exposes natively — with no pixels, spreadsheet exports, or third-party scraping.

Native Instagram metrics for DM reply rate

<1 min

Chat first-response benchmark buyers expect

4-stage

Funnel: sent → delivered → opened → clicked

Results teams see

What Analytics & Reporting changes

21×

higher conversion when you reply within 5 minutes

p50 + p90

response times reported, never one flattering average

5 channels

growth compared side by side, not app by app

Monday 9am

report scheduled to your inbox, no CSV exports

How it works

How KlyoChat Analytics will work

When Analytics ships, a saved report will be a small JSON spec — the metrics, channels, and breakdowns you want — that KlyoChat renders into the dashboard. Here's the shape it's taking.

Connect your channels

Instagram, Facebook, WhatsApp, Telegram and more feed one dataset — the same connections that power your inbox, with no pixels or spreadsheet exports to wire up.

Pick what to measure

Switch between growth (reach, engagement, follower change), broadcast funnels, and per-agent response time and volume from a single segmented control.

Filter and compare

Segment by channel, agent, or date range. Response times report at the median and the 90th percentile — never one flattering average.

Save it as a report

Pin the numbers you check every week into a custom report and schedule it to land in your inbox every Monday morning.

123456789101112131415{  "report": "weekly-dm-health",  "range": "last_28_days",  "channels": ["instagram", "facebook", "whatsapp"],  "widgets": [    { "metric": "engagement", "per": "channel",      "series": ["reach", "replies", "follower_change"] },    { "metric": "broadcast_funnel",      "stages": ["sent", "delivered", "opened", "clicked"] },    { "metric": "response_time", "group_by": "agent",      "percentiles": ["p50", "p90"], "unit": "minutes" }  ],  "deliver": "email · monday 09:00",  "status": "roadmap preview — schema may change"}

What you get

Everything in Analytics & Reporting

Growth Instagram keeps to itself

Instagram's app shows you follower count and a sliver of reach, but nothing about DM engagement. KlyoChat Analytics will chart reach, engagement, and follower change per channel — Instagram, Facebook, Telegram, WhatsApp — side by side, so you can tell which platform is actually growing instead of guessing.

Broadcast funnels that count 'opened'

Most messaging tools stop at sent, delivered, and clicked. Your broadcast funnel will break out all four stages — sent → delivered → opened → clicked — per broadcast and per channel, so a weak click rate tells you whether the problem is your list, your hook, or your offer.

Response time, measured honestly

A single average hides your worst conversations. KlyoChat will report first-response time at the median and the 90th percentile, from the customer's message to the first human reply, so a handful of slow threads can't quietly flatter — or wreck — the whole number.

Who's carrying the load, not just who's fast

Speed without volume is easy to fake. Per-agent reporting pairs response time with conversation volume, so you can see who is handling the most threads and rebalance the queue before someone quietly burns out.

Custom reports for your Monday numbers

Pick the metrics, channels, and date range you check every week, save it as a report, and schedule it to your inbox. No pivot tables and no CSV wrangling — the same dataset that powers your live inbox powers the report.

Works across your channels

One feature, every platform you're on

New channels arrive as adapters, not rewrites — so this works the same wherever your customers message you.

TelegramLiveFacebookLiveInstagramLiveWhatsAppIn rolloutTikTokComing soonX (Twitter)Coming soon

Keep exploring

Pairs well with

Broadcasts & Scheduling

Reach the right contacts at the right time.

Target by group or dynamic segment, schedule sends, and stay compliant by default.

Learn more

Team & Permissions

Roles that fit how you work.

Workspaces, six role presets, and per-capability permissions with a full audit log.

Learn more

Unified Inbox

Every channel in one calm feed.

Assign, snooze, tag, and resolve conversations from every channel without switching tabs.

Learn more

All features

FAQ

Common questions

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