Deflect the same 20 questions — and never miss the one that actually matters.
KlyoChat's AI agent answers how-do-I questions straight from your help docs, escalates billing and bug reports to a human with full context, and keeps WhatsApp, Instagram, and Facebook DMs in one shared inbox — while your team stops re-typing the same macro. You decide what auto-resolves and what always reaches a human. So you cut response time and deflect the repetitive stuff, without losing the CSAT that comes from a real person on the hard ones.
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About one in three customers expect a reply within an hour on social and messaging channels — and most give up after 24 hours. For a support team, that unanswered DM isn't just a bad review. It's a renewal decision made without you.
— Emplifi, 2025 Social Pulse Survey
9:14am
Your team answers the same 20 questions by hand — while the real issue waits in a fourth tab.
You didn't build a support team to type the same three sentences forty times a day. But that's most of the queue: 'how do I export,' 'what's included in my plan,' 'is this down for anyone else' — every one of them answered by hand, one at a time, while the actual bug report or the customer threatening to churn sits three messages down, unread.
By the time someone gets to it, the how-do-I customer already found the answer on Reddit, the bug report has been open for six hours with no acknowledgment, and the founder who DM'd you on Instagram at 11pm assumed you'd gone dark. You're not short on support talent. You're short on a first line that can tell the repeat question from the real one — instantly, before your team even opens the tab.
customers expect a reply within an hour on DM and social channels, and most give up after 24 hours — long after your team even saw the message, buried in a fourth tab.
— Emplifi, 2025 Social Pulse Survey
of customers define an 'immediate' reply as 10 minutes or less. Most support teams measure first response in hours, and every hour past that reads as 'they don't care.'
— HubSpot Research
Zendesk for tickets, Intercom for chat, a phone for Instagram and WhatsApp, Slack for the escalation, a doc for macros — the actual answer to 'where's my question' is scattered across all of them.
of organizations are projected by Gartner to have chatbots as their primary customer-service channel by 2027 — deflection isn't a nice-to-have anymore, it's where the whole industry is headed.
You don't have a support-headcount problem. You have a can't-tell-the-repeat-question-from-the-real-one problem — and that's exactly the one KlyoChat solves.
Now imagine an inbox that answers, escalates, and never sleeps for you.
Connect your channels in under 2 minutes
Link WhatsApp Business, Instagram, and Facebook with the official Meta login — no password sharing, no migration, no code.
Your AI agent answers from your docs
Trained on your help center and macros, it resolves how-do-I and status questions instantly, 24/7, and escalates anything it can't answer confidently.
You stay in control
Set what auto-resolves versus what always reaches a human. Every escalation arrives with full context — full undo and an audit trail, always.
Start free trial • No credit card • You approve every send
What changes when KlyoChat runs your social & WhatsApp support
How your AI agent learns your product
No fine-tuning, no data project — it answers from the docs you already have.
Point it at your docs
Paste your help center, FAQs, and macros — the agent indexes them as its knowledge base. Setup is minutes, not a migration.
It answers from your docs only
Replies come only from what's in that knowledge base, so it never invents a billing policy or a feature that doesn't exist — and can cite the article it pulled from.
You set the escalation line
Decide what it resolves solo (how-do-I, plan, status) versus what always goes to a human (billing disputes, bugs, refunds, angry customers). Full audit trail either way.
What you get
Deflect the repeat questions automatically
How-do-I, pricing, status, 'is this a known issue' — answered instantly from a knowledge base you control, so your team stops re-typing the same macro forty times a day.
Escalate the real ones with full context
Bugs, billing disputes, and anything sensitive get handed to a human with the full thread, plan, and account details attached — nobody makes the customer repeat themselves.
One inbox for WhatsApp, Instagram, and Facebook
Every DM, comment, and message lands in a single shared inbox with labels and internal notes — no more checking three apps to find the one that matters.
Route, tag, and assign automatically
Conversations get tagged by topic and plan and routed to the right teammate or queue, so triage stops being a manual first step every morning.
After-hours coverage that doesn't clock out
Nights, weekends, and holidays get the same instant answers to the common questions — real issues still wait for a human, but nothing sits unread until Monday.
You keep the final word
Approve-before-send by default on anything sensitive, full undo, and an audit trail on every action. It never trains on your data, and you decide what it can and can't send.
Works alongside your existing support stack
KlyoChat handles the social + WhatsApp conversation; your systems of record stay yours — connect via a link, Zapier, or the REST API on Business.
Every support job your inbox does, on autopilot
The jobs your team does by hand every day — deflected, routed, or handed off instantly.
Answer FAQs straight from your docs
Password resets, plan limits, 'how do I export' — answered instantly from the knowledge base you control, cited from the article it used.
Triage and assign to the right teammate
New conversations get read, tagged by topic, and routed to whoever owns that queue — no manual sorting.
Escalate to a human with full context
Bugs, billing disputes, and anything sensitive get handed off with the full thread, plan, and account details attached.
Send a status or outage broadcast
During an incident, broadcast one update to everyone affected instead of answering 'is this down for me too?' forty times.
Collect feedback and CSAT after a resolution
Once a conversation closes, the agent sends a quick CSAT check so you're not chasing survey responses by hand.
Tag and filter by topic or plan
Every conversation is labeled — billing, bug, onboarding, feature request — so you can see volume and trends at a glance.
Cover nights, weekends, and holidays
The agent answers the common questions after hours so customers aren't waiting until Monday for a how-do-I.
Send macro-style replies for common requests
Cancellation policy, refund process, plan comparison — your best canned answers, delivered instantly and consistently.
Route by topic automatically
Billing goes to billing, bugs go to engineering-adjacent support, feature requests go to product — without a triage meeting.
Qualify a bug report before it hits engineering
The agent asks for the steps to reproduce, plan, and environment up front, so the handoff is actionable, not 'it's broken.'
Confirm a billing or plan change
Upgrade, downgrade, or cancellation questions get an instant, accurate answer pulled from your current pricing docs.
Re-engage a customer who went quiet mid-ticket
If a thread stalls, the agent follows up once instead of the conversation just dying in an unread inbox.
Answer 'is this a known issue?' during an incident
The moment you post a status update, every 'is this happening to me too' gets the same accurate answer immediately.
Handle a new user's first-week questions
Onboarding questions — setup, first integration, invite teammates — answered the moment they come in, while the excitement's still there.
Answer FAQs straight from your docs
Password resets, plan limits, 'how do I export' — answered instantly from the knowledge base you control, cited from the article it used.
Triage and assign to the right teammate
New conversations get read, tagged by topic, and routed to whoever owns that queue — no manual sorting.
Escalate to a human with full context
Bugs, billing disputes, and anything sensitive get handed off with the full thread, plan, and account details attached.
Send a status or outage broadcast
During an incident, broadcast one update to everyone affected instead of answering 'is this down for me too?' forty times.
Collect feedback and CSAT after a resolution
Once a conversation closes, the agent sends a quick CSAT check so you're not chasing survey responses by hand.
Tag and filter by topic or plan
Every conversation is labeled — billing, bug, onboarding, feature request — so you can see volume and trends at a glance.
Cover nights, weekends, and holidays
The agent answers the common questions after hours so customers aren't waiting until Monday for a how-do-I.
Send macro-style replies for common requests
Cancellation policy, refund process, plan comparison — your best canned answers, delivered instantly and consistently.
Route by topic automatically
Billing goes to billing, bugs go to engineering-adjacent support, feature requests go to product — without a triage meeting.
Qualify a bug report before it hits engineering
The agent asks for the steps to reproduce, plan, and environment up front, so the handoff is actionable, not 'it's broken.'
Confirm a billing or plan change
Upgrade, downgrade, or cancellation questions get an instant, accurate answer pulled from your current pricing docs.
Re-engage a customer who went quiet mid-ticket
If a thread stalls, the agent follows up once instead of the conversation just dying in an unread inbox.
Answer 'is this a known issue?' during an incident
The moment you post a status update, every 'is this happening to me too' gets the same accurate answer immediately.
Handle a new user's first-week questions
Onboarding questions — setup, first integration, invite teammates — answered the moment they come in, while the excitement's still there.
A Saturday-night outage, handled without you
It's 9:40pm on a Saturday and Northwind's webhook delivery service just started failing for a subset of customers. Messages start landing on WhatsApp, a comment turns into an Instagram DM, and your two on-call engineers are already deep in the incident channel.
You've got forty 'is this affecting me too?' messages stacking up, three customers asking for a refund before anyone's even confirmed root cause, and a founder threatening to churn in the same thread as someone just asking how to check the status page.
On a normal night, half of those forty messages sit unread until Monday, the refund asks get lumped in with general outage noise instead of triaged separately, and the founder's DM gets buried under twenty copies of the same question.
Not tonight. The AI agent answers 'is this affecting me' the moment it's asked, straight from the status update you pasted into its knowledge base, and tags the incident across every channel. The refund requests and the founder's DM get flagged and escalated with full context to whoever's on call — no re-explaining, no repeating themselves. You wake up Sunday to a resolved incident, a CSAT score that didn't tank, and a backlog that's actually manageable. You didn't just survive the outage. You ran the support team most companies wish they had.
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Loved by teams who live in their support inbox
Cut our first-response time from hours to seconds
“The how-do-I questions used to sit in the queue for hours behind actual bugs. Now they're answered the second they land, and my team only sees what actually needs a human. Our median first response dropped from 3 hours to under a minute.”
Finally deflects the tickets we could all recite from memory
“'What's included in the plan,' 'how do I cancel,' 'where's my invoice' — I could answer these in my sleep, and now I don't have to. It's freed up real hours every week for the tickets that actually need a person.”
Escalations arrive with context now
“The thing that sold me was the handoff. When something gets escalated, I get the account, the plan, and the whole thread — I'm not asking the customer to explain themselves a second time. That alone cut our resolution time noticeably.”
Our CSAT actually went up
“I was worried an AI-first line would tank satisfaction. It did the opposite — people get an accurate answer immediately instead of waiting, and our CSAT after resolution climbed a few points in the first month.”
It sounds like our docs, not a generic bot
“I loaded our help center and it started answering with our exact terminology and links back to the right article. It doesn't feel like a chatbot bolted onto the product — it feels like our documentation, just faster.”
After-hours coverage without hiring a night shift
“We're a small team and couldn't justify 24/7 staffing. Now the common questions get answered overnight and anything real is waiting for us clearly flagged in the morning — not buried in forty other messages.”
One inbox instead of five tabs
“WhatsApp, Instagram, and Facebook used to mean three different places to check, and things got missed. Having it all in one feed with tags is the single biggest quality-of-life change we've made to support this year.”
Status updates during an outage are automatic now
“During our last incident, instead of answering 'is this affecting me' fifty times, one broadcast handled it and the agent kept answering it consistently as new people asked. Genuinely saved the on-call engineer's night.”
We still use Zendesk — this just handles the social side
“I was worried I'd have to rip out our helpdesk. We didn't. Zendesk still owns our ticket queue; KlyoChat owns the WhatsApp and Instagram conversations and routes the real ones over. Complementary, not a rip-and-replace.”
The audit log saved us during a review
“When a customer disputed what they'd been told, we had the full conversation, who approved what, and when. That kind of traceability made a genuinely stressful conversation with leadership a non-issue.”
Setup took an afternoon, not a quarter
“No engineering ticket, no vendor onboarding call series. Connected our channels, pasted in our docs, tested a handful of real questions, and it was live before the end of the day.”
Macros finally feel automatic instead of copy-pasted
“We had a doc of canned replies nobody actually used consistently. Now the agent pulls the right one at the right moment without anyone having to remember it exists.”
Cut our first-response time from hours to seconds
“The how-do-I questions used to sit in the queue for hours behind actual bugs. Now they're answered the second they land, and my team only sees what actually needs a human. Our median first response dropped from 3 hours to under a minute.”
Finally deflects the tickets we could all recite from memory
“'What's included in the plan,' 'how do I cancel,' 'where's my invoice' — I could answer these in my sleep, and now I don't have to. It's freed up real hours every week for the tickets that actually need a person.”
Escalations arrive with context now
“The thing that sold me was the handoff. When something gets escalated, I get the account, the plan, and the whole thread — I'm not asking the customer to explain themselves a second time. That alone cut our resolution time noticeably.”
Our CSAT actually went up
“I was worried an AI-first line would tank satisfaction. It did the opposite — people get an accurate answer immediately instead of waiting, and our CSAT after resolution climbed a few points in the first month.”
It sounds like our docs, not a generic bot
“I loaded our help center and it started answering with our exact terminology and links back to the right article. It doesn't feel like a chatbot bolted onto the product — it feels like our documentation, just faster.”
After-hours coverage without hiring a night shift
“We're a small team and couldn't justify 24/7 staffing. Now the common questions get answered overnight and anything real is waiting for us clearly flagged in the morning — not buried in forty other messages.”
One inbox instead of five tabs
“WhatsApp, Instagram, and Facebook used to mean three different places to check, and things got missed. Having it all in one feed with tags is the single biggest quality-of-life change we've made to support this year.”
Status updates during an outage are automatic now
“During our last incident, instead of answering 'is this affecting me' fifty times, one broadcast handled it and the agent kept answering it consistently as new people asked. Genuinely saved the on-call engineer's night.”
We still use Zendesk — this just handles the social side
“I was worried I'd have to rip out our helpdesk. We didn't. Zendesk still owns our ticket queue; KlyoChat owns the WhatsApp and Instagram conversations and routes the real ones over. Complementary, not a rip-and-replace.”
The audit log saved us during a review
“When a customer disputed what they'd been told, we had the full conversation, who approved what, and when. That kind of traceability made a genuinely stressful conversation with leadership a non-issue.”
Setup took an afternoon, not a quarter
“No engineering ticket, no vendor onboarding call series. Connected our channels, pasted in our docs, tested a handful of real questions, and it was live before the end of the day.”
Macros finally feel automatic instead of copy-pasted
“We had a doc of canned replies nobody actually used consistently. Now the agent pulls the right one at the right moment without anyone having to remember it exists.”
Illustrative reviews shown for layout — to be replaced with verified customer testimonials.
Questions before you switch
Deflect the repeat questions. Never miss the real ones.
Start free trial • No credit card • You approve every send